PIN/PUK codes

• What to do if “Asan Imza” PUK code is blocked?

  When PUK code is blocked, you need to contact your mobile operator again, make a duplicate of your “Asan Imza” number and visit ASXM Center to get new “Asan Imza” certificates.

• What to do when “Asan Imza” PIN 1 and PIN 2 codes are blocked?

  When you enter PIN 1 and PIN 2 incorrectly 3 times, they will be blocked. PIN codes can be unlocked by using “Asan Imza” PUK code.

• I lost my “Asan Imza” PIN1, PIN2 and PUK codes. How can I get them?

  For security reasons, PIN1, PIN2 and PUK codes of “Asan Imza” are provided only to you. Thus, in case if you lose them, you need to contact your mobile operator again, make a duplicate of your “Asan Imza” number and visit ASXM Center to get new “Asan Imza” certificates.

• How to change “Asan Imza” PIN1/PIN2 codes?

   For secure authentication and signing, you can change your PIN1 and PIN2 codes in “Asan Imza” menu from your mobile phone.

• Where are the “Asan Imza” PIN and PUK codes located?

  They are located under the scratch pattern next to the words, mentioned as “Asan Imza” PIN1, Asan Imza PIN2, Asan Imza PUK codes on the flip side of “Asan Imza” SIM card, provided by mobile operator.

• For what “Asan Imza” PIN/PUK codes are used for?

  “Asan Imza” PIN/PUK codes are recognized as private, secure identification codes, which allow the use of “Asan Imza” SIM-card. These codes are printed on the “Asan Imza” SIM-card and hidden under the scratch layer. PIN1 is used for identification and PIN2 for electronic signature. PUK code is used to unblock or replace PIN1 and PIN2 codes.

  Notice*
  After entering 3 (three) times incorrectly PUK code, the service will be blocked. A user needs to apply again to obtain “Asan Imza” service by visiting the mobile operator, and then obtain new certificates at the Asan Certification Services Center.