Error messages

• No “confirmation code” is displayed after logging in to any portal. What should I do in this case?

  Firstly, it is recommended to check whether SMS line is open on your phone or whether the PUK code is locked in the “Asan Imza” menu on your phone.

• After registering to any portal with “Asan Imza”, the following message appears on the screen: “Telefon nömrəsi təyin olunmadı. Düzgün telefon nömrəsinin daxil edildiyindən əmin olun”. (“Phone number is not determined. Make sure to enter the correct phone number”). What should I do in this case?

  Make sure that your “Asan Imza” number or User ID is written correctly.

• What should I do if while using Asan Imza “Error 0035” or “Please try again” message appears on the screen of my mobile phone?

  Firstly, it is recommended to contact your mobile operator. Please make sure that there are sufficient funds in your phone balance for use of “Asan Imza” service. Please check outgoing messages and calls.

• While logging in to any portal as an employee of a company (organization) with “Asan Imza”, the following message appears on the screen: “Daxil olduğunuz imza ilə xidmətdən istifadə etmək üçün ya imzanızda “Möhür Vurma Səlahiyyəti” olmalı, ya da səlahiyyəti olan başqa şəxs bu imzaya icazə verməlidir”. (“In order to use this service with the entered signature, you must either have the “Stamp Authorization” on your signature, or another authorized person must authorize this signature”).

  In this case, the appropriate authority must be provided by the director.