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PIN/PUK codes

FAQ/help:

  • General
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  • PIN/PUK codes
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    • PIN/PUK codes

    • What to do if “Asan Imza” PUK code is blocked?

      When PUK code is blocked, you need to contact your mobile operator again, make a duplicate of your “Asan Imza” number and visit ASXM Center to get new “Asan Imza” certificates. PUK code is not available for eSIM “Asan Imza” service.

    • What to do when “Asan Imza” PIN 1 and PIN 2 codes are blocked?

      When you enter PIN 1 and PIN 2 incorrectly 3 times, they will be blocked. PIN codes can be unlocked by using “Asan Imza” PUK code. In case if the PIN codes on the physical SIM card are blocked, it is possible to unblock them using the Asan Imza PUK code. If eSIM “Asan Imza” PIN 1/PIN 2 codes are blocked, please contact the “Asan Imza” Call Center at 1847 for assistance.

    • I lost my “Asan Imza” PIN1, PIN2 and PUK codes. How can I get them?

      1. For security reasons the PIN 1, PIN 2 and PUK codes of “Asan Imza” are known only to you. In case you lose the “Asan Imza” physical SIM card, you should contact your mobile operator, duplicate your “Asan Imza” mobile number, and then apply to ASXM to obtain a new certificate. eSIM “Asan Imza” PIN 1 /PIN 2 codes are not physically presented and are assigned by a user. If eSIM “Asan Imza” PIN 1 /PIN 2 codes are blocked, please contact 1847 – “Asan Imza” Call Center.

    • How to change “Asan Imza” PIN1/PIN2 codes?

       For secure authentication and signing, you can change your PIN1 and PIN2 codes in “Asan Imza” menu from your mobile phone.

    • Where are the “Asan Imza” PIN and PUK codes located?

      Provided by mobile operator, “Asan Imza” PIN1, Asan Imza PIN2, Asan Imza PUK codes are located on the flip side of the “Asan Imza” physical SIM card, under the scratch pattern next to the mentioned words. eSIM “Asan Imza” PIN 1 /PIN 2 codes are not physically presented and are assigned by a user.

    • For what “Asan Imza” PIN/PUK codes are used for?

      “Asan Imza” PIN/PUK codes are recognized as private, secure identification codes, which allow the use of “Asan Imza” SIM-card. These codes are printed on the “Asan Imza” physical SIM-card and hidden under the scratch layer, eSIM “Asan Imza” PIN 1 /PIN 2 codes are not physically presented and are assigned by a user. PIN1 is used for identification and PIN2 for electronic signature. PUK code is used to unblock or replace PIN1 and PIN2 codes of “Asan Imza” physical SIM-card. In case if eSIM “Asan Imza” PIN 1 /PIN 2 codes are blocked, please contact 1847 – “Asan Imza” Call Center.

      Notice*

      • “Asan Imza” PUK code is not available for eSIM “Asan Imza” service.
      • After entering 3 (three) times incorrectly PUK code, the service will be blocked. A user needs to apply again to obtain “Asan Imza” service by visiting the mobile operator, and then obtain new certificates at the Asan Certification Services Center.