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FAQ/help:

  • General
  • How to get?
  • How to prolong?
  • Validity period expired
  • PIN/PUK codes
  • User ID
  • Certificates
  • Error messages

    • General

    • Which documents are required for a director of a company (organization) to obtain “Asan Imza”?

      In order to obtain “Asan Imza” for a director of a company (organization) it is required to provide ID card and the signature and a stamp of the company (organization).

    • Which documents are required for an employee of a company (organization) to obtain “Asan Imza”?

      In order to obtain “Asan Imza” for an employee of the company (organization) it is required to provide ID card and the signature and stamp of the director on the letterhead of the company (organization) on the approved Sample Form 1 (Appendix 7) (Taxes Asan Imza)

    • I haven’t used “Asan Imza” for several months. Is debt accumulated for this period?

      No debt is accumulated during the period when Asan Imza is not used.

    • Can I open VÖEN with “Asan Imza”?

      Yes, after obtaining a “Citizen” type of “Asan Imza” certificate, you can apply online to the State Tax Service online and obtain a VÖEN.

    • Do I need to have VÖEN to get “Asan Imza”?

      No, “Asan Imza” can be used by both those who have VÖEN and those who do not. Accordingly, all citizens with ID card of the Republic of Azerbaijan can get an “Asan Imza”. Those who want to obtain a “Business” type of “Asan Imza” do not necessarily need to have VÖEN.

    • Eventhough I have received a duplicate of my number for “Asan Imza” service, I still can’t use the service. What should I do in this case?

      You need to activate your “Asan Imza” certificates by visiting one of the Asan Certification Services Center under the State Tax Service.

    • Why can’t I use “Asan Imza” even if the relevant amount is deducted from the balance after sending an SMS to the short number “8500”?

      The abovementioned situation may occur only if you have not applied for prolongation of “Asan Imza” service. In this case, you need to physically activate your certificates by visiting the Asan Certification Services Center under the State Tax Service.

    • “Asan Imza” service was suspended due to the fact that I didn’t pay the monthly subscription fee. How can I restore it?

      When you increase balance on your mobile phone, the monthly subscription fee for “Business” type of “Asan Imza” service will be automatically deducted by the mobile operator and the service will be activated.

    • How is the monthly subscription fee for “Asan Imza” service paid?

      Currently, there is no monthly subscription fee for “Citizen” and “Government” type “Asan Imza” service. The monthly subscription fee constitutes 2.50 AZN only for “Business” type “Asan Imza” service. Аfter increasing the balance of your mobile phone, the monthly subscription fee for “Asan Imza” will be automatically deducted.

    • Will I be able to use my number as usual after activation of “Asan Imza” service on my number? Can I make and receive phone calls?

      Surely, after activation of “Asan Imza” service on existing number you will be able to use your number as before, receive and make calls.